Privacy Policy

Privacy Policy

Last updated: April 25, 2026

Stoneville Landscaping Inc. (“Stoneville Landscaping,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at stoneville.ca or use our services.

This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

If you do not agree with the terms of this Privacy Policy, please do not use our website or services.

1. Who We Are

Stoneville Landscaping Inc.
Richmond Hill, Ontario, Canada
Email: info@stoneville.ca
Phone: (416) 838-7878
Website: https://stoneville.ca

For any privacy-related inquiries, please contact us using the details above.

2. Information We Collect

We collect personal information in two ways: information you provide directly, and information collected automatically when you interact with our website.

2.1 Information You Provide

When you contact us through forms on our website, request a free estimate, or otherwise communicate with us, you may provide:

  • Full name
  • Email address
  • Phone number
  • Mailing or property address
  • Project description, photos, or other details you choose to share
  • Any other information you voluntarily include in your message

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, server logs, and similar technologies, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Referring website
  • Approximate geographic location (city or region level)
  • Device type (desktop, mobile, tablet)
  • Date and time of access

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to inquiries, quote requests, and consultations
  • To provide, schedule, and complete landscaping services you request
  • To communicate with you about your project (updates, scheduling, follow-ups)
  • To send invoices and process payments for completed work
  • To request reviews or feedback after a completed project
  • To improve our website, services, and customer experience
  • To comply with legal obligations
  • To protect our rights, property, and safety, and that of our customers and the public
  • For marketing communications, where you have consented to receive them

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider we need it for another reason that is compatible with the original purpose.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze how the site is used.

A “cookie” is a small text file stored on your device. We use:

  • Essential cookies — required for the website to function properly (e.g., remembering form inputs, security)
  • Performance and analytics cookies — help us understand how visitors interact with our site
  • Advertising and remarketing cookies — used by third-party services to show you relevant ads on other websites after you visit ours

You can control cookies through your browser settings — most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality.

5. Third-Party Services We Use

We use trusted third-party services that may collect or process your information on our behalf. These providers are bound by their own privacy policies, which we encourage you to review.

Google Analytics

We use Google Analytics to understand website traffic and visitor behaviour in aggregate. Google Analytics uses cookies to collect information such as pages visited, time on site, and approximate location. You can opt out by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

Google Ads and Remarketing

We may use Google Ads and remarketing features to display ads to visitors after they leave our site. This involves cookies that track your behaviour for advertising purposes. You can manage your ad preferences at https://www.google.com/settings/ads.

Meta (Facebook and Instagram) Advertising

We may use the Meta Pixel and similar tools to deliver ads on Facebook and Instagram, and to measure the effectiveness of those ads. Meta may collect information including your IP address, browser, pages viewed, and engagement with our ads. You can manage your ad preferences at https://www.facebook.com/settings?tab=ads.

Google Maps

We may use Google Maps to display location and service area information. Google may collect data about your interaction with embedded maps.

Google Business Profile and Reviews

Reviews submitted to our Google Business Profile are displayed publicly on Google and on our website via a third-party widget (Trustindex.io). Submitting a review through Google means accepting Google’s terms and privacy policy.

Hosting and Security Services

Our website is hosted by HostGator and protected by Sucuri Security. These providers may process technical data (IP addresses, request logs) to deliver and secure the site.

Email Delivery

Outgoing email from our contact forms is delivered via WP Mail SMTP. Email content and metadata pass through this service.

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only in the following limited circumstances:

  • With service providers who help us operate our business (e.g., hosting, email delivery, payment processing) — these providers are bound by confidentiality and may only use your data to perform services for us
  • With subcontractors or partners working on your project, where strictly necessary and only with information needed for the work
  • For legal reasons — if required by law, court order, or to protect our legal rights
  • In a business transfer — if Stoneville Landscaping is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
  • With your consent — for any other purpose disclosed to you at the time of collection

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, including:

  • For active customers: throughout the duration of our service relationship and for a reasonable period afterward to handle warranty claims, follow-ups, and accounting requirements
  • For inquiries that don’t lead to projects: typically up to 24 months
  • For tax, accounting, or legal compliance: as required by Canadian law (typically 6 to 7 years for financial records)

When personal information is no longer needed, we securely delete or anonymize it.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encrypted connections (SSL/HTTPS) on our website
  • Restricted access to personal information on a need-to-know basis
  • Security plugins and monitoring tools
  • Regular software updates and backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Withdraw consent for the collection, use, or disclosure of your personal information at any time (subject to legal or contractual restrictions)
  • Request deletion of your personal information, where applicable
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us at info@stoneville.ca. We will respond within 30 days.

You may also contact the Office of the Privacy Commissioner of Canada at:

  • Website: https://www.priv.gc.ca
  • Phone: 1-800-282-1376

10. Children’s Privacy

Our services are directed to property owners and adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. International Data Transfers

Some of the third-party services we use (such as Google, Meta, and email infrastructure) are based outside of Canada, primarily in the United States. By using our website and services, you understand that your personal information may be transferred to, stored in, or processed in countries with different privacy laws than Canada. We take reasonable steps to ensure these providers offer comparable levels of protection.

12. Marketing Communications

If you provide your contact information, we may occasionally send you marketing emails or follow-ups about our services, seasonal promotions, or relevant updates. Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing info@stoneville.ca.

We comply with Canada’s Anti-Spam Legislation (CASL).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

If we make material changes that affect how we use your personal information, we will provide notice through our website or by email where appropriate.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Stoneville Landscaping Inc.
Email: info@stoneville.ca
Phone: (416) 838-7878
Address: Richmond Hill, Ontario, Canada
Website: https://stoneville.ca